IŠTIKIMI SENGIREI. ŠIS VANDUO PRISIDEDA PRIE LIETUVOS MIŠKŲ IŠSAUGOJIMO. 
Online Store

Terms of Use

1 General Provisions

1.1 The sale of goods in the online store https://zaliagiria and/or https://uzsakymai.zaliagiria.lt is organized and carried out by UAB “Gelsva” (hereinafter in these terms and conditions referred to as UAB “Gelsva” or the Seller), a legal entity with registration code 120596772, VAT payer code LT205967716, registered office address at Liepkalnio g. 97b, LT-02121 Vilnius. Website address: https://zaliagiria and/or https://uzsakymai.zaliagiria.lt, phone: +370 700 22211, email: info@zaliagiria.lt.

1.2 These online store purchase-sale agreement terms and conditions (hereinafter – the Terms) constitute a legally binding document for the Parties (one Party to the Agreement – the Seller and the other Party – the Buyer). These Terms establish the rights and obligations of the Buyer and the Seller, conditions for purchasing and paying for goods (also referred to as products), the procedure for delivery and return of goods, liability of the Parties, and other conditions related to purchasing goods in the online store (https://zaliagiria and/or https://uzsakymai.zaliagiria.lt, hereinafter referred to as the Online Store).

1.3 The right to purchase goods in the Online Store is granted to:
1.3.1. A legally capable natural person;
1.3.2. A minor aged fourteen to eighteen years, who has the consent of a parent or guardian, except in cases where the minor has been emancipated;
1.3.3. A legal entity;
1.3.4. Representatives properly authorized under the laws and regulations of the Republic of Lithuania to act on behalf of any of the above-mentioned persons.

1.4 By selecting goods and placing an order in the Online Store, the Buyer confirms, by checking the boxes “I have read and agree to the purchase terms and conditions” and “I have read and agree to the Privacy Policy,” that they have read, understood, and fully agree with these Terms and the processing of their personal data as specified in the Privacy Policy.

1.5 By confirming their agreement to the purchase terms, the Buyer also:
1.5.1. Ensures that, under section 1.3 of the Terms, they have the right to purchase goods in the Online Store;
1.5.2. Acknowledges that the Seller has the right to modify, amend, or supplement these Terms. The Buyer is informed about any changes to the Terms when logging into the Online Store or the first time they make a purchase after such changes. Each time a purchase is made, the Buyer is required to confirm that they have read and agreed to the updated Terms by checking the relevant boxes. The new version of the Terms comes into effect once published on the Online Store. The Terms that were in effect at the time the Buyer placed the order shall apply to that order, regardless of any subsequent modifications.

1.6 The Buyer may not purchase goods in the Online Store if they do not agree with these Terms or any part of them.

1.7 The Seller assumes no risk or responsibility and is unconditionally released from any liability if the Buyer has not fully or partially read the Terms. The Buyer’s submission of an order to the Seller is considered a legal act, meaning that the Seller has provided all necessary conditions for the Buyer to familiarize themselves with the Terms.

1.8 The Buyer must review the Privacy Policy approved and publicly available on the Seller’s website. The Buyer expresses their consent or disagreement with specific uses of their personal data as outlined in the Privacy Policy. The Privacy Policy is available at: https://zaliagiria.lt/privatumo-politika.

1.9 If the Buyer has granted the Seller the right to provide information or documents via email, the Buyer is solely responsible for providing a valid and functional email address.

1.10 The design, functionality, brand, products, and product descriptions of the Online Store are the property of the Seller.

1.11 The Seller has the right to remove the Buyer’s account from the Online Store (if the Buyer has created an account) in cases where the Buyer engages in actions prohibited by the laws of the Republic of Lithuania or violates these Terms in a material way. A material violation includes, but is not limited to, the following cases:
1.11.1. The Buyer fails to accept ordered goods at least once per year, i.e., the Buyer or an authorized representative is not present at the specified delivery location at the time of delivery;
1.11.2. The Buyer engages in disrespectful behavior, including physical or psychological violence, toward the Seller’s employees or couriers delivering the goods on at least two occasions;
1.11.3. The Buyer, when accepting goods (such as alcoholic beverages or energy drinks), which the Seller is allowed to sell only to persons of a certain age, presents a forged or another person’s identity document;
1.11.4. Other cases where the Buyer’s actions constitute a serious and fundamental violation of these Terms.

1.12 In the cases specified in section 1.11, the Buyer will always be informed via the email address associated with their account about the violation and has the right to submit explanations. If the Seller decides to delete the Buyer’s account, the Buyer will be notified via email at least ten (10) calendar days before the account is removed.

2 Ordering Goods and Conclusion of the Purchase-Sale Agreement

2.1 When the Buyer creates an account in the online store and/or adds goods to the shopping cart and submits the order by clicking the "Order" button and completing all subsequent steps, including confirming the shopping cart and making payment, these Terms become a purchase-sale agreement between the Buyer and the Seller. This agreement is binding on both parties. The purchase-sale contract is considered concluded from the moment the Buyer, after forming the shopping cart, submits the order by clicking the "Pay" button or another similar button that clearly expresses the Buyer’s intent to purchase the selected goods and make payment for the order, including goods and any additional services provided by the Seller (e.g., packaging services, delivery services, etc.), if such services are offered in the online store and their name and price are clearly indicated to the Buyer during the ordering process.

2.2 After placing an order in the online store, the Buyer must pay for the goods and accept them in accordance with these Terms, except in cases specified in these Terms or legal acts (e.g., order cancellation, refusal of goods, etc.).

2.3 The Buyer orders goods in the online store from the assortment offered by the Seller, either by registering in the online store or by purchasing without registration.

2.4 The Buyer completes registration in the online store by filling out the registration form. When creating an account and/or modifying account details, settings, or placing orders, the Buyer must provide all necessary personal details required for proper order fulfillment, including contact details and, if necessary, details of the person receiving the order or the purchasing legal entity.

2.5 A registered Buyer is provided with a unique online store account, which allows them to place and manage orders, as well as participate in surveys or research conducted by the Seller.

2.6 It is prohibited to register using another person’s data or to place orders using someone else’s account. The Buyer is responsible for ensuring that the provided information is accurate, correct, and complete. If the Buyer's details change, they must update them. The Seller will always consider the information provided by the Buyer as accurate and complete and will not be liable for any damage suffered by the Buyer or third parties due to incorrect or incomplete information provided by the Buyer or failure to update information when necessary.

2.7 For security reasons or to comply with legal obligations, the Seller may request additional verification of the Buyer’s account, such as confirming a phone number or other similar measures.

2.8 If the Buyer provides incorrect, incomplete, or inaccurate data, the Seller has the right to refuse registration, cancel the Buyer’s registration, or restrict the Buyer’s ability to place orders in the online store as a registered Buyer.

2.9 The Buyer has the right to modify or update their registration data or delete their registration. To delete an account, the Buyer may do so independently if the online store’s functionality allows it, or by contacting the Seller via email at uzsakymas@zaliagiria.lt. Upon deletion of the registration, the Buyer loses access to the online store. If the Buyer registers again after deleting their previous registration for any reason, a new account will be created, and the data from the old account will not be restored.

2.10 The Buyer is responsible for maintaining the confidentiality and security of their registration and login details. They are also responsible for all actions performed in the online store using their login details, including order submissions and data transfers. If a third party accesses the online store and places orders using the Buyer’s login details, the Seller will consider this person as the Buyer, and the Buyer will be responsible for all resulting obligations and liabilities.

2.11 If the Buyer loses their login credentials, they must immediately inform the Seller via email. If possible, the Buyer should also change their login credentials in their account. The Seller will not be liable for any damage caused to the Buyer or third parties due to unauthorized access to the online store using the Buyer’s login details, except in cases where the damage results from the Seller’s failure to fulfill its contractual obligations by not ensuring adequate security of the online store system.

2.12 Each purchase-sale contract concluded between the Buyer and the Seller is stored in the online store’s database in accordance with legal requirements.

3 Payment Procedure and Terms

3.1 Goods are sold to the Buyer at the prices valid in the online store at the time of order placement. Prices are indicated in euros. The packaging and delivery fees are not included in the product price and are clearly stated separately for the Buyer unless otherwise explicitly specified in the online store.

3.2 The Buyer can choose from the following payment methods:

3.2.1 During the order process, but no later than within one (1) hour after order confirmation. The order is confirmed when the Buyer finalizes the shopping cart and selects the preferred payment method by clicking the "Pay" button. If the Buyer does not complete the payment within the specified time, the reserved delivery time is canceled.

Prepayment is made online through electronic banking or by payment card, provided the card type allows online transactions. During the payment process, the Buyer is redirected to the payment platform integrated into the online store. The banking system generates a payment request based on the Buyer’s order, and the Buyer transfers the funds to the Seller’s account. Responsibility for the security of the payment data entered by the Buyer during the transaction lies with the respective bank, as all financial operations occur within the bank's electronic banking system.

3.2.2 By bank transfer – this option is available only for registered Buyers who have provided their identification details and have a supply agreement with UAB "Gelsva." In this case, the Buyer must pay the VAT invoice issued by the Seller within the deadline specified in the invoice.

3.2.3 Other payment methods integrated into or specified by the online store.

3.3 If the Buyer chooses to pay at the time of ordering, order processing and delivery time calculation begin only after the Seller receives confirmation of payment from AB "SEB Bankas." The prices for goods and delivery include VAT. If the Buyer opts to pay upon delivery, the order is processed immediately, and the delivery time calculation starts as soon as the Seller confirms the order via email to the Buyer.

3.4 If the Buyer chooses to pay at the time of ordering but fails to make the payment within one (1) hour, the Seller has the right to cancel the order without prior notice.

3.5 The Seller issues a VAT invoice and sends it to the Buyer’s registered email at the time of purchase or within three (3) business days after the goods are delivered.

4. Delivery of Goods

4.1. The e-shop operates and delivers goods throughout the territory of Lithuania.

4.2. A delivery fee applies to the delivery service, which is displayed to the Buyer at the time of order placement. The Seller may establish a different temporary or permanent delivery fee (e.g., waive the fee for purchases exceeding a certain amount or during specific periods, etc.). Such a fee is displayed in the shopping cart and clearly communicated before the Buyer completes the order and makes payment.

4.3. The Seller reserves the right to unilaterally set a minimum purchase amount, i.e., the minimum amount the Buyer must spend to place an order in the e-shop. The minimum purchase amount is indicated in the e-shop and does not include the delivery fee.

4.4. The Seller will make every effort to fulfill the Buyer’s order in full. In rare and exceptional cases (such as accidents, force majeure, or unexpected damage or destruction of ordered goods), if the Seller is unable to fulfill an order fully or partially, the Seller will take the following actions:

  • 4.4.1. First, the Seller will contact the Buyer by phone and inform them of the shortage. The Buyer will be informed of their options:
    1. Receive the available items, with a refund for the missing items.
    2. Cancel all or part of the order and receive a refund for the undelivered items and delivery fee.
    3. Modify the order by replacing the unavailable item with a similar product (in terms of type, price, etc.).
  • 4.4.2. If the Seller cannot reach the Buyer by phone, the information outlined in 4.4.1. will be sent via email. The Buyer will be informed of the deadline for responding to ensure timely delivery.
  • 4.4.3. If no response is received within the specified timeframe, the Seller will deliver the remaining available items at the chosen delivery time. The Buyer will be informed via email about the refund for the undelivered items and their right to return any delivered goods under the terms of Section 6 (“Contract Withdrawal. Product Exchange and Returns”).

4.5. If the Buyer is dissatisfied with the replacement item, they may return it to the Seller’s representative upon delivery. The return will be noted on the invoice, waybill, or other delivery and return documents.

4.6. If the Buyer accepts the replacement item, they may later return it under the terms outlined in the “Contract Withdrawal. Product Exchange and Returns” section, except for goods that are non-returnable under applicable laws.

4.7. If the Buyer has paid for goods in advance, the Seller will refund the amount for undelivered or returned items within five (5) business days after delivery.

4.8. If the Buyer has chosen to pay upon delivery, they are required to pay only for the delivered goods, including any that are returned during delivery. Any amount paid for returned goods will be refunded within five (5) business days after delivery.

4.9. The ordered goods are delivered to the address registered by the Buyer in the e-shop system. The Buyer must be available to receive the goods within the selected delivery time slot. The Buyer is responsible for providing the correct delivery address.

4.10. If the Buyer or recipient is unavailable at the specified address, the Seller may hand over the goods to any other adult at the address (alcoholic beverages can only be handed over to a sober person aged 20 or older). The Buyer may not make any claims against the Seller regarding delivery to an unintended recipient.

4.11. If delivery is not possible due to the Buyer’s fault (e.g., incorrect address, recipient not available, recipient is underage or unable to provide valid identification, payment issues, etc.), the goods will not be redelivered (unless the Buyer pays an additional delivery fee). Any pre-paid amount will be refunded minus the delivery fee.

4.12. The Seller delivers goods within the time slot selected by the Buyer. However, in exceptional circumstances beyond the Seller’s control, delivery may be delayed. In such cases, the Seller will immediately contact the Buyer to arrange a new delivery time.

If the order includes alcoholic beverages, delivery can only occur:

  • Monday – Saturday: between 10:00 AM and 5:00 PM
  • Sunday: between 10:00 AM and 3:00 PM
  • September 1st: No alcohol deliveries allowed.

4.13. The Seller is not responsible for delivery delays or failures caused by the Buyer.

4.14. Upon delivery, the Buyer must inspect the package and ensure all items are included. If the Buyer does not report any issues upon receipt, the delivery is considered complete and undamaged.

4.15. If any items are missing or incorrect upon delivery, and this is not indicated in the invoice or other delivery documents, the Buyer must immediately inform the Seller. If defective items are delivered, the Buyer must refuse them and document the return on the relevant delivery paperwork.

4.16. Energy Drinks

  • The Buyer must be at least 18 years old to purchase energy drinks.
  • The Buyer must confirm their age in the e-shop system.
  • Energy drinks are only handed over if the recipient provides a valid identification document (passport, ID card, or driver’s license issued after November 1, 2005).
  • If the recipient cannot provide valid ID or is under 18, the Seller will not deliver the energy drinks, and the purchase contract will be considered not concluded.

4.17. Alcoholic Beverages

  • The Buyer must be at least 20 years old and sober to purchase alcoholic beverages.
  • The Buyer must confirm this in the e-shop system.

4.18. Alcohol Purchases by Legal Entities

  • Legal entities may only purchase alcohol for representational purposes or other legally permitted reasons.
  • The Buyer confirms that the purchase is in compliance with the Alcohol Control Act and other legal requirements.

4.19. Alcoholic beverages can be ordered at any time but will only be delivered during the hours specified in Section 4.12.

4.20. Before handing over alcoholic beverages, the Seller will assess the recipient's sobriety. If the recipient appears intoxicated, the Seller will not deliver the alcohol. In such cases, the purchase contract is considered not concluded, and the Seller is not liable.

Alcohol will only be handed over if:

  • The recipient appears sober.
  • The recipient is at least 20 years old.
  • A valid identification document (passport, ID card, or driver’s license issued after November 1, 2005) is provided.

If the recipient fails to provide valid ID or is under 20, the Seller will not deliver the alcohol, and the purchase contract will be considered not concluded.

5 Warranty and Product Suitability Period

5.1. The characteristics of products sold in the online store are generally specified in the description accompanying each item.

5.2. Certain types of products come with a manufacturer’s or Seller’s quality guarantee for a specific period, as indicated in the product descriptions and warranty documents provided with the products.

5.3. If, according to legal regulations, a specific suitability period applies to certain products, the Seller commits to selling such products to the Buyer in a way that ensures they can be used before the end of their suitability period.

6 Contract Withdrawal, Product Exchange, and Returns

6.1. The Buyer has the right to withdraw from the purchase contract concluded in the online store by notifying the Seller in writing via email at info@zaliagiria.lt no later than 14 (fourteen) calendar days from the date of receiving the product or:

  • 6.1.1. If the Buyer ordered multiple items in one order and they were delivered separately, from the day the Buyer receives the last item.
  • 6.1.2. If a product is delivered in separate batches or parts, from the day the Buyer receives the last batch or part.
  • 6.1.3. If a contract is made for the regular delivery of goods over a specified period, from the day the Buyer receives the first item.
  • 6.1.4. To exercise the right of withdrawal, the Buyer must inform the Seller via email at info@zaliagiria.lt within the specified period, providing a clear statement of their decision to withdraw from the contract.

6.2. The Buyer must return or send the product to the Seller at Liepkalnio g. 148, Vilnius without delay and no later than 14 (fourteen) calendar days from the date of submitting the withdrawal notice. The Buyer is responsible for the direct costs of returning the goods.

6.3. The Buyer is liable for any decrease in the product's value due to handling beyond what is necessary to determine its nature, characteristics, and functioning.

6.4. Returned or exchanged products must be undamaged, retain their commercial appearance (tags intact, protective films not removed, etc.), be unused, and maintain their functional properties. They must be returned in their original packaging with all accessories (purchase receipt, warranty card (if issued), instructions, etc.). If the product is incomplete, damaged, untidy, or improperly packaged, the Seller has the right to reject the return or exchange and refuse a refund. Products must be packed securely, especially fragile items, which should be wrapped in multiple layers of protective material before being placed in external packaging.

6.5. Refunds for returned products will be issued within 14 (fourteen) days of the Buyer’s return request, but no earlier than the date the Seller receives the returned product or proof that the Buyer has sent it back. The refund will be made using the same payment method the Buyer originally used unless agreed otherwise.

6.6. If the Buyer wishes to return the product at the time of delivery, they must hand it back to the Seller’s representative and fill out the provided return document.

6.7. The right to withdraw from the contract under Section 6.1 applies only to consumers as defined by Lithuanian consumer protection laws (i.e., natural persons purchasing for personal use, not related to business or professional activities).

6.8. The Buyer cannot withdraw from the contract in the following cases:

  • 6.8.1. Perishable goods or items with a short shelf life.
  • 6.8.2. Sealed products unsealed after delivery and unsuitable for return due to health or hygiene reasons.
  • 6.8.3. Items that, after delivery, become inseparably mixed with other goods due to their nature.
  • 6.8.4. Alcoholic beverages, where the price is set at the time of contract and delivery occurs after 30 days, subject to market fluctuations.
  • 6.8.5. Sealed audio or video recordings or software that have been unsealed after delivery.
  • 6.8.6. Other cases defined by Lithuanian Civil Code and legal regulations.

6.9. The exchange or return of defective or unwanted products (due to shape, size, color, model, or completeness) is governed by Retail Trade Rules, Lithuanian Civil Code, and other applicable laws.

6.10. The Buyer has 14 (fourteen) calendar days from receiving a non-food item to exchange it for an identical product of a different size, shape, color, model, or completeness. Any price differences must be settled accordingly. The Buyer bears the cost of returning suitable items.

6.11. A Buyer (as a consumer) who purchases a defective product has the rights outlined in Article 6.364(1) of the Lithuanian Civil Code.

6.12. If a product is found to be defective, the Buyer must notify the Seller immediately via email at info@zaliagiria.lt. The Seller will confirm receipt of the complaint via email. The Buyer must return the defective product unless agreed otherwise.

6.13. If a defective product is exchanged for a different size, model, or type, the Buyer must pay the price difference if applicable. If there is a price discrepancy at the time of replacement, the lower price applies.

6.14. If the Buyer requests a price reduction for a defective product, the price is determined based on the time of the request.

6.15. If the Buyer terminates the contract due to a product defect, the Seller must refund the full purchase amount.

6.16. The Seller covers the return costs for defective products.

6.17. If the Buyer notices a defect upon delivery, they must refuse the product, return it to the courier, and note the defect in the invoice or delivery document.

6.18. If a Buyer returns a product and does not request a refund, the credited amount can be used for future purchases in the online store.

7. Dispute Resolution

7.1. Any disagreements arising from the implementation of these terms and conditions shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the laws of the Republic of Lithuania.

7.2. If the Buyer is considered a consumer under the Consumer Rights Protection Law of the Republic of Lithuania and believes that the Seller has violated their rights or legitimate interests related to the purchase of goods from the online store, they have the right to contact the Seller. If the Seller does not satisfy or only partially satisfies the consumer's request, the Buyer has the right to contact a consumer dispute resolution body or take the matter to court to protect their violated or disputed rights or legitimate interests.

7.3. The Buyer (consumer) must contact the Seller no later than 3 (three) months from the day they became aware or should have become aware of the violation of their rights or legitimate interests. If the Seller does not respond to the consumer’s complaint within 14 (fourteen) calendar days from the date of receipt, or if the complaint is not resolved to the consumer's satisfaction, the consumer may refer the matter to a non-judicial consumer dispute resolution body, such as:

  • For non-food product quality issues: The State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, phone: +370 5 262 6751, website: www.vvtat.lt).
  • For food product quality issues: The State Food and Veterinary Service (Siesikų g. 19, 07170 Vilnius, website: www.vmvt.lt).
  • Consumers may also fill out a request form via the Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr/.

8. Final Provisions

8.1. The Seller shall send all notices to the Buyer and communicate using the email address or phone number provided in the Buyer’s registration form or order application.

8.2. The Buyer shall send all notices and inquiries via email to info@zaliagiria.lt, and/or by phone at +370 700 22211, and/or by sending a message through the chat window available in the online store.

8.3. In case of damage, the responsible party shall compensate the other party for losses in accordance with the laws and regulations of the Republic of Lithuania.

8.4. These terms and conditions are drafted in accordance with the laws of the Republic of Lithuania.

8.5. The laws of the Republic of Lithuania shall apply to the relationships arising from these terms and conditions.